Your Call Limited

About us

Owner Malcolm Tuck founded Your Call in 2011. Having worked in the IT and telecoms field for many years, Mal saw opportunity to start up a local company in South Wales providing small to large organisations with a wide range of telecoms and connectivity solutions. Today, Your Call reaches customers all over the United Kingdom.

Your Call has grown organically through both supplier and customer recommendation. Our customers range from small independently run local businesses to well known multi-site organisations and national businesses located throughout the United Kingdom. We pride ourselves on delivering market leading solutions with outstanding customer service.

We are honest and ethical in our approach to everything, especially our employees. All of our employees are paid at, or above the national minimum living wage and are provided with regular training and personal development plans enabling them to develop and grow in their careers as our business grows.

Our History

We have more than 10 years' experience in designing, installing and supporting business telephony and IT data connectivity solutions.

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Why Choose Us?

We firmly believe in getting to know our customers first to ensure our solutions meet all of your business needs with no barriers.

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Sponsorship

Your Call is commited to investing in the local community.

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Our History

Your Call has more than 10 years’ experience in designing, installing and supporting business telephony and IT data connectivity solutions nationwide including Scotland and Northern Ireland. Our portfolio of services includes hosted telephone systems, contact centre solutions, data connectivity, unified communications, fixed lines, business broadband, Wi-Fi, and CCTV. We help our customers to replace telephone systems and connectivity that are no longer adequate for their business needs and provide up-to-date replacement solutions with full support and training from our team of friendly and qualified experts.

Why Choose Us?

We firmly believe in getting to know our customers first to ensure our solutions meet all of your business needs with no barriers. All of our sales representatives have a credible technical background. Their technical experience provides invaluable guidance at the early specification stages and ensures they are with you every step of the way, from order to implementation and support.

Your Call is an independent company meaning we are able to offer a wide range of technologies from a number of vendors. The solution is driven by the needs of our customers and not our suppliers so we are always able to provide the best solutions to meet your requirements.

We have always believed in talking to our customers in plain English. Our team removes the technical ‘jargon’ and will communicate at your level, no matter what your existing knowledge is.

Whether you are a start up business or looking to replace an existing telecoms or IT installation, we can help. We take the headache out of planning, implementing and installing so you can focus on running your business, just the way you like it.

Get in touch with Your Call today to see how we could transform the IT and communications of your business.

Sponsorship

Your Call believes in strong corporate responsibility and giving back to the community. We have built a collaborative partnership with some local schools and orphanages in Africa over the years and currently support Blaengwawr Primary School.

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Data

MPLs

Our MPLS solutions handle both voice and data and one of the key features is Quality of Service.

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Ethernet

Our Ethernet leased line connections are the first choice if you require a dedicated, secure, fast and uncontended connection.

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Broadband

Our broadband offers optimal performance and security to give you peace of mind.

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Voice

Hosted Telephony

With no costly hardware, maintenance or upgrades, Hosted Telephony offers an on-demand service with no hidden costs.

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Refurbished Systems

We can provide fully refurbished Mitel telephony systems for your business at a fraction of the cost.

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SIP

SIP Trunks are replacing traditional ISDN connectivity all over the world.

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Other Services

We offer a wide range of services that underpin and add value to your business communication solutions. Select one of the honeycombs below to find out more:

Business Landlines

Business landlines are now most commonly used as a bearer line for ADSL broadband services. They can also be used as a stand-alone telephone line for business calls, fax services, PDQ payment machines or burglar alarms. We can simplify the provision and management of business landlines offering line rental and minute packages at highly competitive rates. Providing a much higher level of support with quicker service level agreement and fault resolution times than a typical consumer grade landline, which is essential if you are using it for business purposes.

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Data Cabling Services

Offering fully structured cabling services from design to full implementation, our team are fully qualified experts in providing data cabling solutions based on Cat5e, Cat 6 and Fibre Optic cabling. We ensure the correct cabling is specified to ensure all aspects of the solution are considered such as cable management, cross talk, bandwidth requirements and cable conformance. All cabling installations are warrantied and tested to industry standards.

Data cabling is the backbone for any business communications and our solutions are designed to help future proof and keep your business connected.

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Mobile

Offering a mobile solution that is built on a network exclusively for UK business and designed to ensure you get improved coverage of voice and data. Features of this business grade mobile solution include 4G as standard, business traveller bolt-ons, access to email and calendar on the move and MultiNet. MultiNet is a unique feature that gives you access to all UK networks using just one SIM. Instead of moving around to find network coverage, MultiNet will find the next available network for you; all within one contract ensuring you are always available. There is also opportunity to link your fixed and mobile estates together making it very flexible and cost effective.

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Support

We understand that when your hardware fails, it can have an immediate impact on workflow, operations and profitability. To minimise disruption, you will need an experienced, well-resourced IT support company to quickly respond and fix any hardware issues.

Your Call Limited have been providing IT Support Services to medium and large enterprise companies in the UK and Europe for over 15 years and being independent, you will benefit from our long relationships with world class hardware manufacturers.

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Training

Whether you are planning on buying a brand new phone system or you’re not making the most of your current phone system, we can offer tailored group session or “train the trainer” sessions at your place of work. Our training experts specialise in Horizon, Mitel and Avaya telephony products. Empower your employees to utilise all the features your phone system has to offer, increase efficiency and never miss a call again.

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WiFi Heat Mapping

Using the latest technology, we can provide a full wireless network heat mapping service. Following a survey at your premises, we will provide Wi-Fi heat map of your business premises showing you the quality of your existing wireless network estate including weak signal areas and where access points will be required to ensure full coverage. The Wi-Fi analysis is performed with cutting edge heat happing software technology and monitors it in real time.

Heat Mapping is essential for planning new Wi-Fi installations, troubleshooting weak Wi-Fi signal areas or problematic Wi-Fi devices.

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What our customers think

Our services speak for themselves but don’t take our word for it listen to what our customers think...

Work completed Horizon Installation - quick installation with comprehensive training and support. Would recommend Your Call.Jim - Lagan Homes
Work completed Fibre infrastructure and office rewire - worked to our needs and requirements with office rewire being completed to fit in with our timescalesJulie - Welsh Slate
Work completed Horizon Installation and Cabling - Your Call have completed several jobs for us, Mal is always approachable and helpful. They are a great team who are always there to help when we need them.Rachael - Strakers

Living Wage Employer

Here at Your Call Limited we are proud to be a registered Living Wage Employer, as a business we want to invest in our employees as well as our customers.

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