Support

Hardware Support – the ‘break-fix’ service

We understand that when your hardware fails, it can have an immediate impact on workflow, operations and profitability. To minimise disruption, you will need an experienced, well-resourced IT support company to quickly respond and fix any hardware issues. Your Call Limited have been providing IT Support Services to medium and large enterprise companies in the UK and Europe for over 15 years and being independent, you will benefit from our long relationships with world class hardware manufacturers.

If your company uses hardware from a variety of suppliers, you will also be aware of the difficulty of managing numerous ticket systems response times and levels of service. Using a single vendor to manage all your hardware issues, warranties and extended support will save you time, money and reduce disruption to a minimum.

Partnership’s & accreditations.

Partnering with world class vendors such as Dell, IBM, HP, Citrix etc. Your Call Ltd will provide 24/7/365 UK based service desk support and UK wide call out service. Our large team of engineers can be with you the same day and will be on site until the issues are fixed. We offer a wide range of service level agreements to suit your organisation from same day to a 2-hour fix turnaround.

We also offer legacy equipment support and end of service life cover, meaning you can run your equipment for longer, fully supported, for less. You will benefit from:

  • 24/7/365 Service Desk Support
  • Hardware Maintenance
  • Full life cycle management
  • On site engineers
  • Flexible SLA’s to suit your company
  • End of Life support
  • Dedicated Client Account Management Team

We also offer our unique voucher scheme for Hardware Support Services which gives you unrivalled flexibility and cost advantages compared to other suppliers.

Our team of experienced engineers and technicians can also be part of your IT team for special projects as temporary resources when needed, what we call “Co-Sourcing”.

Get started now and see how you can benefit from our multi-vendor relationships and long hardware support experience. You can also benefit from our wide range of other IT Services, such as Private Cloud, Bring-Your-Own-Device and professional or full managed services.

Voucher Scheme

Flexible support, only when you need it.

Our voucher scheme was designed to bridge the gap between the cost of a full repairing maintenance contract and the tardiness of time and materials “ad-hoc” call out.

The scheme delivers:

  • High quality support with flexible investment
  • Fixed, transparent support costs
  • Guaranteed response times
  • Same day fix option
  • Vouchers can be used for other IT services we provide, such as End of Service Life support for hardware or software roll outs or support

How it works

You will benefit by selecting the service level that you require for each individual call. Thus you only draw down resources and expenditure when you need it; it is totally under your control as you authorise all work to be undertaken. The outstanding balance on your account does not expire for two years.

Flexibility

It is the flexibility of our voucher scheme that is so popular; it allows you to manage what type of support you will get and how much it will cost. The original scheme has been extended to cover all labour in any selected project.

  • UK based 24/7/365 service desk
  • Courier replacement for low urgency items
  • 8 hour response – 8 hour fix for regular repairs
  • 4 hour response for urgent work
  • Temporary equipment on loan if needed.

Along with the wide range of other IT services we deliver, you could benefit from our experience in Private Cloud, managed services, extended warranties and vendor neutral sourcing.

Typically, as one of our Private Cloud clients your dependency on support services would be less than those required by a total in-house operation.  Therefore a lot of the time and support requirements would be on demand only.

Full service contracts would only be required for the development systems.

Other Services

We offer a wide range of services that underpin and add value to your business communication solutions. Select one of the honeycombs below to find out more:

Support

We understand that when your hardware fails, it can have an immediate impact on workflow, operations and profitability. To minimise disruption, you will need an experienced, well-resourced IT support company to quickly respond and fix any hardware issues.

Your Call Limited have been providing IT Support Services to medium and large enterprise companies in the UK and Europe for over 15 years and being independent, you will benefit from our long relationships with world class hardware manufacturers.

Find out more...

Mobile

Offering a mobile solution that is built on a network exclusively for UK business and designed to ensure you get improved coverage of voice and data. Features of this business grade mobile solution include 4G as standard, business traveller bolt-ons, access to email and calendar on the move and MultiNet. MultiNet is a unique feature that gives you access to all UK networks using just one SIM. Instead of moving around to find network coverage, MultiNet will find the next available network for you; all within one contract ensuring you are always available. There is also opportunity to link your fixed and mobile estates together making it very flexible and cost effective.

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Training

Whether you are planning on buying a brand new phone system or you’re not making the most of your current phone system, we can offer tailored group session or “train the trainer” sessions at your place of work. Our training experts specialise in Horizon, Mitel and Avaya telephony products. Empower your employees to utilise all the features your phone system has to offer, increase efficiency and never miss a call again.

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Business Landlines

Business landlines are now most commonly used as a bearer line for ADSL broadband services. They can also be used as a stand-alone telephone line for business calls, fax services, PDQ payment machines or burglar alarms. We can simplify the provision and management of business landlines offering line rental and minute packages at highly competitive rates. Providing a much higher level of support with quicker service level agreement and fault resolution times than a typical consumer grade landline, which is essential if you are using it for business purposes.

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Data Cabling Services

Offering fully structured cabling services from design to full implementation, our team are fully qualified experts in providing data cabling solutions based on Cat5e, Cat 6 and Fibre Optic cabling. We ensure the correct cabling is specified to ensure all aspects of the solution are considered such as cable management, cross talk, bandwidth requirements and cable conformance. All cabling installations are warrantied and tested to industry standards.

Data cabling is the backbone for any business communications and our solutions are designed to help future proof and keep your business connected.

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WiFi Heat Mapping

Using the latest technology, we can provide a full wireless network heat mapping service. Following a survey at your premises, we will provide Wi-Fi heat map of your business premises showing you the quality of your existing wireless network estate including weak signal areas and where access points will be required to ensure full coverage. The Wi-Fi analysis is performed with cutting edge heat happing software technology and monitors it in real time.

Heat Mapping is essential for planning new Wi-Fi installations, troubleshooting weak Wi-Fi signal areas or problematic Wi-Fi devices.

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